Frequently Asked Questions
Find quick answers to the most common questions about shopping with Thorne Flux for your professional power tool needs. This resource covers topics from shipping and warranties to product selection and support. If your question is not addressed here, please do not hesitate to contact our customer service team directly for personalized assistance.
We offer several shipping options, including standard ground shipping and expedited services. Delivery times vary based on your location within the United States and the shipping method selected at checkout. You will receive a tracking number via email as soon as your order leaves our warehouse.
Yes, the vast majority of our tools come with a manufacturer’s warranty, typically ranging from one to five years, depending on the product. The specific warranty terms and duration are clearly listed on each product page for your review before purchase.
We accept returns and exchanges for new, unused tools in their original packaging within 30 days of delivery. Please contact our customer service to initiate a return and receive a Return Merchandise Authorization (RMA) number. Some exclusions may apply for special order items.
Once your order is processed and shipped, you will receive an email containing your tracking number and a link to the carrier’s website. You can use this information to monitor the progress of your delivery in real-time.
Currently, Thorne Flux only ships to addresses within the contiguous United States. We do not offer international shipping to Canada, Mexico, or other overseas destinations at this time.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as secure payments through PayPal. All transactions are processed through encrypted channels for your security.
We process orders quickly to ensure fast shipment. Please contact us immediately if you need to modify or cancel an order. We will make every effort to accommodate your request if the order has not yet been processed for shipping.
Our product descriptions provide detailed specifications and intended uses. For personalized recommendations, you can contact our team of experts via phone or email who can advise you based on your project requirements, material, and frequency of use.
Yes, we provide competitive pricing for bulk purchases and ongoing business needs. Please contact our dedicated business sales team directly to discuss your requirements and receive a customized quote.
You can reach our customer service team by phone at SITE_PHONE or by email at SITE_EMAIL during our regular business hours, Monday through Friday. We strive to respond to all inquiries promptly.